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Exchanges, Returns & Cancellations

When you purchase from Shades Emporium, you can do so with confidence. Our products are the exact same authentic sunglasses that are carried by the leading retail sunglass stores and department stores. Because we sell the very same merchandise, you can be sure that they'll look and fit just as great as they did when you tried them on in the store.


However, we realize that from time to time, there will be reasons you'll need to return your purchase or exchange them for another model. That's why we've made our returns process as easy as possible.


We give you a full 30 days from the original ship date to exchange or return your order for a refund. If you are returning an item for a refund, please allow up to seven days for the return to be credited back to your bank. Following 30 days, returns or exchanges are not allowed.


Please refer to the important information below regarding returns, exchanges and cancelation procedures.


Exchanges

Shades Emporium understands that you may wish you had ordered a different pair of sunglasses after you receive your order. Therefore, we'll gladly allow a one-time exchange any purchase (in original condition) within 30 days of the original shipping date, with no restocking fee.

  • The exchange must be made for an item of equal or greater price. All shipping costs on exchanges are the responsibility of the customer.
  • Please ensure the product(s) is in new and unused condition, and that there are no marks on the item(s) or case, and that all original tags and labels are attached or included in the same condition as when you received the item(s). This ensures that we will be able to resell the item(s). Because we do not sell used items, we cannot accept any item(s) with any indication of wear. In such cases, the item(s) will be returned to you and a refund will not be issued.
  • The product must be with all original packaging materials, unused warranty cards, and instruction booklets.
  • Before exchanging an item, please obtain a Return Merchandise Authorization (RMA) number by emailing us at cs@shadesemporium.com. In your email, be sure to request the RMA and list the model(s) you are returning along with the model(s) you want in exchange. The RMA number must be written on the outside of the package and/or on the return shipping label. Any returned items that are not accompanied by an official RMA number will not be accepted.
  • Please pack your exchange in a durable box (do not use a padded envelope), items and accessories that arrive damaged due to being packaged improperly will not be eligible for exchange or repair under warranty. Send your exchange prepaid and insured for the full value of the item through a reputable carrier such as UPS, FedEx or the USPS.
  • If you are exchanging for a more expensive item, please note that your credit card will be billed the price difference between your returned item and your new item.
  • All returns must be shipped to the address specified in the return instructions email. Do not send your return to our New York address headquarters. Returned items will not be accepted at the New York address and will be returned to sender. We are not responsible for any packages shipped to this address.

Returning Non-Defective Products

You may return your sunglasses within 30 days of the original ship date in the condition you received them for a prompt and courteous refund.

  • Please ensure the product(s) is in new and unused condition, and that there are no marks on the item(s) or case, and that all original tags and labels are attached or included in the same condition as when you received the item(s). This ensures that we will be able to resell the item(s). Because we do not sell used items, we cannot accept any item(s) with any indication of wear. In such cases, the item(s) will be returned to you and a refund will not be issued.
  • Please return all original packaging materials, unused warranty cards, and instruction booklets as delivered to you.
  • Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by emailing us at cs@shadesemporium.com. Be sure to write the RMA number on the outside of the package and/or on the return shipping label. Any returned items that are not accompanied by an official RMA number will not be accepted.
  • Please send your return package insured for the full value of the item through a reputable carrier such as UPS, FedEx or the USPS.
  • Please note, a 20% (twenty percent) restocking fee will apply to all items that are not being exchanged. All prescription lenses are considered special orders, and therefore are non-refundable.
  • Please pack your exchange in a durable box (do not use a padded envelope), items and accessories that arrive damaged due to being packaged improperly will not be eligible for return or exchange. Send your exchange prepaid and insured for the full value of the item through a reputable carrier such as UPS, FedEx or the USPS.
  • All returns must be shipped to the address specified in the return instructions email. Do not send your return to our New York address headquarters. Returned items will not be accepted at the New York address and will be returned to sender. We are not responsible for any packages shipped to this address.

Returning Defective Products

Shades Emporium makes every effort to ensure your product arrives to you in perfect condition. However, although rare, there are times when manufacturing flaws occur and we receive damaged merchandise from the factory without our knowledge. If you should ever receive a damaged product from us, you may return it for an exchange of the same model. If you do not wish to exchange your damage for another item, a restocking fee of 20% (twenty percent) will apply when you return the item to us. All prescription lenses are considered special orders, and therefore are non-refundable.

  • When you receive your sunglasses, please examine them carefully. If defects are found and you wish to make an exchange, please notify us via email cs@shadesemporium.com within 24 hours of receipt, in order for the return policy for defective products to be honored.
  • The product must be returned with all original packaging materials, unused warranty cards, and instruction booklets.
  • Before returning a defective item, please obtain a Return Merchandise Authorization (RMA) number by emailing us at cs@shadesemporium.com. When requesting your RMA, please indicate that you received a damaged item. The RMA number must be written on the outside of the package and/or on the return shipping label. Any returned items that are not accompanied by an official RMA number will not be accepted.
  • Please pack your exchange in a durable box (do not use a padded envelope), items and accessories that arrive damaged due to being packaged improperly will not be eligible for exchange or repair under warranty. Send your exchange prepaid and insured for the full value of the item through a reputable carrier such as UPS, FedEx or the USPS.
  • All returns must be shipped to the address specified in the return instructions email. Do not send your return to our New York address headquarters. Returned items will not be accepted at the New York address and will be returned to sender. We are not responsible for any packages shipped to this address.

Cancellations

Shades Emporium wants you to be happy and excited about placing an order. However, we understand that you may change your mind after placing your order. Therefore, we allow order cancellations within 4 hours, without cancellation or restocking fees. If you choose to cancel your order more than 4 hours after it was placed, or cancel a back ordered item more than 24 hours after being notified of the back order, you will be charged a cancellation fee of $35. Once your order has been shipped, it cannot be canceled.


PRICE MATCHING

A price match request must be granted before an order is placed and may not be applied to an order placed before a price match was granted. A price match may not be combined with any other discount. A price match may not be used on items being exchanged. Price match requests are considered only to US based merchants selling eye wear exclusively, price match requests to Bay and other auction style sellers will not be considered. Price match requests are compared to the total cost of the item plus shipping costs, taxes or fees that may apply. Shades Emporium reserves the right to deny a price match request at our discretion.


International Customers

International customers are solely responsible for any customs duties and cross border fees that may be assessed on your shipment.


If you need to return an item please be sure to declare the item as "Returned Item Without Value" or we have to charge you for any duties incurred by US Customs.

 
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